Refund Policy

1. Trial Refunds

Refunds for the trial fee are available only if requested within 7 days of purchase and no credits have been used.

2. Subscription Refunds

Regular subscriptions are non-refundable, except in specific cases such as service unavailability exceeding 24 hours (excluding scheduled maintenance or force majeure events) or billing errors like duplicate charges or incorrect amounts.

Refund requests must be submitted within 30 days of the charge and will be verified by our support team before processing.

3. What Is Not Refundable

• Partial or unused subscription time after cancellation.
• Changes to subscription plans or features.
• Failure to cancel before the next billing cycle.

4. How to Request a Refund

If you are eligible for a refund, submit a request through our Help Center or by emailing support@clarityscanner.com. Include your account email, transaction details, and the reason for the refund request.

Refunds are typically processed to the original payment method within 3–5 business days.